As soon as i picked up the call, he asked for a supervisor. Sorry sir, i will need to VID first. he asked for a manager, sorry but i will need to know the issue here. Now he’s asking for a vice president, then the president. Sorry sir i can’t do that (do you really think they care enough to answer your call XD but if you’re so persistent, you CAN go online and find that yourself XDD). So i finally did get a supervisor, but then this idiot wouldn’t let me place him on hold to transfer him to the supervisor! OMG! are you really that dumb?? then he starts “questioning my nationality and language ability”, sorry sir, despite my “understanding problems” at least i talk common sense and be constructive and, for the first time, i’m glad i’m not in the country! so finally the supervisor transferred over by force (so u still had to be put
on hold haha XD). funny thing is, altho i was angry that he didn’t listen to what i and called me a liar, plus ruin my AHT+quality, but supervisors have been working for ages and have seen maybe millions of unreasonable calls. so while you’re there fuming and wasting hours asking for supervisor’s supervisor, we’re all here laughing and spreading this around.
so, word of caution to all you “customers”, yes it’s true, “customer is Boss” and i do believe world class customer service is worthy. But you know, we’re all just small small reps of a big big call center related to an even bigger company. we hardly care for a few hundred bucks if it keeps you happy and out from our hair. but be a pain in the ass and request something that we can’t justify? sure, talk to all the supervisors you want, we really don’t care! and you think threatening to cancel will hurt us? no, you’re not the one paying me, so it won’t hurt
me i’ll just transfer you to cancellation desk. hurt the company? doubt it, you’re just one small fish in the sea, i’m sure there are many more customers. so… go on, be a pain, and see whose the one who will lose their service and be charged for it. hah XDDD